Help and contact information
Frequently asked questions
Unfortunately, this is not possible unless it is under exceptional circumstances, you will need to discuss this with our Diamond team at head office. Once a test is booked and paid for you will be contacted by a local examiner within 48 hours (Monday-Friday) to discuss dates, times and meeting place options. If for some reason we cannot accommodate a reasonable date, time and location as per our terms of business, we will refund you in full. Refunds are only made in full under certain conditions being met. For more information please see our terms and conditions or call the Diamond team.
You need to wait 5 working days for an examiner to contact you. Please ensure you keep your phone on as the examiner may call from an anonymous number which you will not recognise. You may also contact us using the contact form below with your order number to obtain your nominated examiner's number to contact them directly to make the necessary arrangements.
You can contact the head office using the contact form below. If the name is incorrect on the booking you can discuss this with the examiner when they contact you. If the contact details are incorrect it is very important to let us know in order that we can reach you to make an appropriate test date and time.
You can book a training session online when you book a test or at any time leading up to your test. Diamond recommends that you have a training session before your test, even if you have been driving for many years, as this is the best way to establish your prior knowledge and experience, as well as covering what is required on the test itself. Sessions are one hour long and if you decide to have more training at a later date, this can be discussed with your nominated trainer. Your trainer cannot be the same person as your examiner and your training session cannot be taken on the same day as your driving test.
A test result cannot be overturned or changed as the circumstances under which the test is taken cannot be recreated. For all conduct issues on a test, you must make an official complaint using the complaint form below, you will receive a response within 5-10 working days.
It is very important that your vehicle for the purposes of the test is legal, roadworthy, taxed, MOTed and insured. You will need to sign a declaration on the day to verify your insurance (no documents are needed). You can bring any type of vehicle in category B, manual or automatic, as long as it complies with the requirements above. Under no circumstances will you be able to take your test if your vehicle is not roadworthy i.e. a failed brake light, a cut in the tyre, warning light on the dashboard etc. The examiner can give you up to 10-15 minutes to resolve a problem, any longer than this and a test will be cancelled and the test fee is lost.
Diamond examiners work to a very tight schedule and are not employed by Diamond. Examiners are paid for each test booked with Diamond and are still paid if a client is late, the applicant is a no show, the vehicle is not suitable for the test or the cancellation policy has not been adhered to correctly or in good time. The test fee in these circumstances is therefore lost and a candidate would need to rebook and pay for a new test. More information on cancellations and the requirements for the Diamond test can be viewed online at www.advancedmotoring.co.uk.
Test reports and certificates are kept digitally for 6 months only. After this time they are deleted inline with our GDPR regulations. If you lose a certificate we cannot issue a new one and you will need to take the test again to obtain a new certificate.
Opening hours
- Monday to Friday
- 9am to 5pm
Contact Info
Head Office
Customer Feedback & Resolution
If you wish to share any concerns or suggestions about Diamond Advanced services, please complete our online feedback form. Feedback cannot be submitted by telephone, so you will be directed to the online form.
Zero Tolerance Policy on Abusive Behaviour
At Diamond Advanced Motorists, we operate a zero tolerance policy towards any form of abusive, threatening, or violent behaviour towards our staff. This policy applies to all interactions—whether online, over the phone, or in the vehicle during a test or training session.
Abusive behaviour includes, but is not limited to:
- Verbal abuse (e.g. shouting, swearing, insults)
- Physical aggression or threats
- Harassment, intimidation, or bullying
- Discriminatory or derogatory language or behaviour
Such conduct is completely unacceptable and will not be tolerated under any circumstances. All staff, including trainers and examiners, have the right to carry out their work in a safe, respectful, and professional environment—free from hostility or harm.
Please be aware:
- Telephone conversations may be recorded for monitoring and training purposes.
- Staff who are subject to verbal abuse (e.g. shouting, swearing, insults), or who feel threatened or unsafe during a telephone conversation, are authorised to end the call immediately and without warning.
- Any incidents of abusive behaviour—whether in person, by phone, or online—will be reported to your local authority and may result in further action. Call recordings or other evidence may be shared with relevant authorities if necessary.
- Individuals who behave abusively may have their test or training session terminated immediately, be refused future service, and/or face legal or regulatory consequences.
We are committed to protecting the wellbeing and dignity of our staff and ensuring every interaction remains respectful and professional.