Once you have paid for your test and training, you will receive a receipt and confirmation email. A trainer will be allocated to you based on availability, as close to your chosen area as possible. They will contact you within five working days (Monday to Friday) to arrange your training, which is typically scheduled within the following 5–10 working days.

You must bring the following items to your test:

• A current and valid driving licence, which your trainer will check on the day. If you do not have this, your training will be cancelled, and you will need to rebook and pay again.
• Your National Insurance number, so the examiner can complete an online driving licence check. No personal details are stored after verification.
• If you have an old-style (non-photocard) licence, you must also bring a valid passport and proof of address.

For training:

Yes, you will normally need to provide your own car for the training session. Your car must be roadworthy and have valid insurance covering the purposes of the training session (if in doubt, always check with your insurer), as well as a valid MOT (where required) and road tax.

If your vehicle does not meet the required standards or is deemed unsafe, the session may be cancelled and you may need to rebook and pay again.

If you are unable to use your own vehicle, you may ask whether the trainer’s vehicle is available for the session. This is subject to availability and must be agreed in advance

For the taxi test:

Yes, you must provide your own car for the test, as we do not supply vehicles. Your car must be roadworthy, have valid insurance, MOT, and road tax, and meet the vehicle requirements outlined for testing.

If your vehicle does not meet the required standards or is deemed unsafe, the test will be cancelled, and you will need to rebook and pay again.

Before the training begins, your trainer will discuss your needs to ensure the session is tailored to you.

Your driving licence will be checked and validated. If it cannot be validated, your test will be cancelled, and you will lose your fee.

You will also be asked to read a vehicle number plate from 20 metres away. If you require glasses or contact lenses, you must wear them throughout the test. If you fail this check, your test will be cancelled, and the fee will be lost.

After completing your training, an examiner will contact you to book your test. The trainer and examiner will be different individuals, and the test will take place on a different day, subject to availability. You may need to travel to a different location for the test.

Before the Test Begins

• Your driving licence will be checked and validated. If it cannot be validated, your test will be cancelled, and you will lose your fee.
• You will be asked to read a vehicle number plate from 20 metres away. If you need glasses or contact lenses to do this, you must wear them throughout the test. If you fail this check, your test will be cancelled, and the fee lost.
• Your vehicle must be in good condition, with working lights, compliant tyres, and no dashboard warning lights. If it does not meet these standards, the test will be cancelled, and the fee lost.

During the Test

The examiner will assess your driving by asking you to:

• Stop at the side of the road as if picking up or dropping off passengers.
• Complete two reversing exercises, including a taxi manoeuvre to turn the vehicle around.
• Drive independently for about 10 minutes, following road signs or directions.
• Perform a possible emergency stop.

Test Results

To pass the taxi driver test, you must make 9 or fewer driving faults with no serious or dangerous faults. Results are not given on the same day, and your examiner cannot provide them at the end of the test.

If You Pass

Your test result will be processed, and you will receive it within 72 hours (Monday to Friday). If successful, you will receive a copy of your test report and a digital certificate to the email address you supplied when booking.

If You Fail

You will receive a test report explaining your faults. The report will outline the areas that need improvement, allowing you to prepare for a retest. You can then book another taxi test or, if you prefer, arrange training to help improve your skills and increase your chances of passing.

Yes — you can change or cancel your training and test, but specific time limits apply.

You can change or cancel your test only if one of the following applies:

1. You request the change within 7 working days of making your booking, and your training or test date is more than 7 working days away.

2. You give us at least 7 working days’ notice before your scheduled training or test date.

Working days are Monday to Friday, excluding weekends and UK bank holidays.

If you cancel or request a change with less than 7 working days’ notice, your training and test fee will be lost, and you’ll need to book and pay for a new test. The original fee cannot be refunded or transferred, as an examiner has already been allocated and resources reserved for your test. This policy helps cover administrative costs and ensures tests run efficiently.

If you need to make any changes, please contact us as soon as possible:

📧 Email: help@advancedmotoring.co.uk

📞 Phone: 020 8686 8010

You can only appeal your taxi test if you believe the examiner did not follow the Diamond Taxi Test Procedures, not simply because you think the result was unfair.

An appeal must be based on valid grounds, such as:

• The examiner did not check your eyesight at the start of the test.
• You spent less than the required time on the road.
• The examiner did not ask you to complete a necessary manoeuvre.

You cannot appeal if:

• You disagree with the examiner’s judgement.
• You think a fault was unfairly marked.
• You felt unwell during or before the test.
• Another driver made a mistake, and you didn’t respond correctly.

If your appeal is successful, we cannot change your test result, but we may allow you to take a free retest or issue a refund of your test fee. However, if your appeal is unsuccessful, you will need to book and pay for a new test.