1. Introduction

1.1. This document (together with any documents referred to in it) tells you the terms and conditions upon which we sell and supply the goods and services (the ‘Products’) to you.

1.2. Before confirming your order please: 1.2.1. Read through these terms and conditions (the ‘Conditions’) and in particular our cancellations and returns policy at clause 12 and limitation of our liability and your indemnity at clause 16. 1.2.2. Print a copy for future reference. 1.2.3. Read our privacy policy regarding your personal information.

1.3. By ordering any of the Products, you agree to be legally bound by these Conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions as may be modified or amended by us from time to time (as shown on our Website www.advancedmotoring.co.uk or driving.org (the “Website”)).

1.4. We reserve the right to revise and amend the Conditions, our disclaimers, and the website at any time without notice to you. Your continued use of the Products or the Website (or any part thereof) following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these Conditions.

2. About Us

2.1. The Products and the Website are owned and operated by Diamond Advanced Motorists Limited (‘we’/’us’/’our’), a limited company (trading as Diamond Advanced Motorists), registered in England and Wales under company number: 2693446 having our registered office at 11 Gleneagles Court, Brighton Road, Crawley RH10 6AD. Our VAT Number is: 898 8602 48.

3. Communications

3.1. You agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

3.2. We will contact you by email or provide you with information by posting notices on our Website.

4. Overseas Orders

4.1. Our Website is only intended for use by customers resident in England, Wales, Scotland and Northern Ireland (together the United Kingdom).

4.2. We may, in our sole discretion, accept orders for goods from individuals located outside the United Kingdom and ship them overseas. We may also agree to provide our services if you are resident in the European Economic Area (EEA), subject to reserving a right to amend the specifications or standards of the services offered on the Website and/or these Conditions or to refuse to accept an order for our services from you, if it will put an excessive strain on our business or if we have an objective reason for doing so.

4.3. If we accept your order, you will be liable to pay for all and any additional costs that we incur to facilitate your order, such as (without limitation) extra shipping or postage costs. You will have an opportunity to cancel your order in case the additional costs are not acceptable.

4.4. If we agree to supply any Products ordered from the Website for delivery outside the United Kingdom they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including VAT and the cost of delivery (in the case of goods). Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

4.5. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

4.6. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

5. Registration

5.1. When registering on the Website you must choose a username and password. You are responsible for all actions taken under your chosen username and password.

5.2. By registering on the Website you undertake: 5.2.1. That all the details you provide to us for the purpose of registering on the Website and purchasing the Products are true, accurate, current, and complete in all respects. 5.2.2. To notify us immediately of any changes to the information provided on registration or to your personal information. 5.2.3. That you are over 18 or if under 18 you have a parent or guardian’s permission to register with and purchase the Products from this Website in conjunction with and under their supervision. 5.2.4. To only use the Website using your own username and password. 5.2.5. To make every effort to keep your password safe. 5.2.6. Not to disclose your password to anyone. 5.2.7. To change your password immediately upon discovering that it has been compromised. 5.2.8. To neither transfer nor sell your username or password to anyone, nor permit, either directly or indirectly, anyone other than you to use them.

5.3. You authorise us to transmit your name, address and other personal information supplied by you (including updated information) to obtain information from third parties about you, including, but not limited to, credit reports and so that we may authenticate your identity.

5.4. We reserve the right to terminate an agreement formed with you pursuant to clause 9 below and to suspend or terminate your access to the Website immediately and without notice to you if: 5.4.1. You fail to make any payment to us when due. 5.4.2. You breach these Conditions (repeatedly or otherwise). 5.4.3. You are impersonating any other person or entity. 5.4.4. When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity. 5.4.5. We suspect you have engaged, or are about to engage, or have in any way been involved, in fraudulent or illegal activity on the Website.

6. Eligibility to Purchase

6.1. To be eligible to purchase the Products and lawfully enter and form contracts with us, you must: 6.1.1. Be 18 years of age or over. 6.1.2. Be legally capable of entering into a binding contract. 6.1.3. Provide full details of an address in the United Kingdom or the European Economic Area (if you reside in the EEA) for the performance or delivery of the Products.

6.2. If you are under 18, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our Website.

7. Prices

7.1. The prices of the Products are quoted on the Website.

7.2. Prices quoted for delivery (in the case of goods) and for performance (in the case of services) are for the United Kingdom unless otherwise specified.

7.3. Unless otherwise stated, the prices quoted include VAT but exclude delivery costs (in the case of goods), which will be added to the total amount due from you. Details of our delivery charges, where applicable can be located on our Website.

7.4. We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the Products to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials, or other costs of manufacture). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery of the goods and/or we have commenced providing the services.

8. Payment

8.1. Payment can be made by direct debit or any major credit or debit card.

8.2. By placing an order, you consent to payment being charged to your bank account, debit/credit card account.

8.3. Payment will be debited and cleared from your account before the dispatch of the goods or provision of the service to you.

8.4. When you pay for your order by card, we carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third-party databases including the card issuer, registered credit reference agencies and fraud prevention agencies.

8.5. By accepting these Conditions, you: 8.5.1. Undertake that all the details you provide to us for the purpose of purchasing the Products are correct and the payment card you are using is your own and that there are sufficient funds to cover the cost of the Products ordered. 8.5.2. Undertake that all Products ordered by you are for your own private or domestic use only and not for resale. 8.5.3. Authorise us to transmit the payment and delivery information provided by you during the order process (including any updated information) for the purpose of obtaining authorisation from your card issuer to ensure you have adequate funds, to authenticate your identity, to validate your payment card and for other security reasons, such as fraud prevention.

8.6. We shall contact you should any problems occur with the payment or authorisation of your card.

8.7. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering the Products.

9. Order Process and Formation of a Contract

9.1. All orders are subject to acceptance and availability. If any Products ordered are not available, you will be notified by email and you will have the option either to wait until the item is available or to cancel your order. It is your responsibility to provide us with a valid email address so that we can contact you if necessary.

9.2. Any order placed by you constitutes an offer to purchase the Products from us. All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.

9.3. You shall be responsible for ensuring the accuracy of the details provided by you during the order process and we will not accept an order unless all details requested from you have been entered correctly.

9.4. You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Products ordered by you from the Website.

9.5. A contract between you and us (the ‘Contract’) incorporating these Conditions will only subsist after we have debited your bank account or payment card for the full amount of the Products and have confirmed that we have dispatched the goods and/or shall be providing the requested service. The Contract will only be formed when we have received payment in full and accepted the order from you.

9.6. Where we agree to supply Products to you permanently or on an ongoing (continuous) basis, such as by subscription, they shall be provided for a minimum fixed period of time (the ‘Minimum Duration’). The length of the Minimum Duration will depend on which package or product you have selected to purchase.

9.7. The Contract will relate only to the Products that we have received payment in full.

9.8. You will be subject to the version of our policies and Conditions in force at the time that you order the Products from us, unless: 9.8.1. Any change to those policies or these Conditions is required to be made by law or regulation or governmental authority. 9.8.2. We notify you of any change to our policies or these Conditions before we provide the Products, in which case, we are entitled to assume that you have accepted it, unless we receive written notification from you to the contrary within seven working days of receipt of the Products.

10. Delivery

10.1. The Products will be delivered to you at the address you provided during the order process which may be an address other than the billing address, but please note that extra documentation may be needed to comply with such orders. We may where appropriate and at our option, deliver all or part of the services, to the email address you supplied on registration or such other email address that we agree to use to communicate with you.

10.2. We employ professional carriers. Nevertheless, you must examine the goods on arrival. If you are asked for your signature on delivery, you must examine the goods before signing for it.

10.3. All goods must be signed for by an adult aged 18 years or over on delivery.

10.4. Any dates quoted for delivering the goods and/or completing performance of the service are approximate only. If no date is specified, then it will take place within a reasonable time unless there are exceptional circumstances.

10.5. We shall not be liable for any delay in delivering the goods and/or completing performance of the service, however caused.

10.6. The Products may be sent to you in instalments.

10.7. For Christmas deliveries, we recommend that you check our Website for the last date of delivery. We will endeavour to dispatch all goods that are in stock within a reasonable timeframe, however, we cannot guarantee delivery by 24th December.

11. Risk and Title

11.1. The goods will be at your risk from the time of delivery.

11.2. Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of them including VAT and the cost of delivery (in the case of goods).

12. Cancelling Orders, Returning Goods and Requesting Refunds

12.1. You may cancel your order for goods at any time prior to receiving the goods from us, provided that you notify us in writing and we acknowledge receipt of your cancellation. You can send your cancellation notice by contacting us via https://advancedmotoring.co.uk/help or by writing to: 11 Gleneagles Court, Brighton Road, Crawley RH10 6AD. Your cancellation notice must include your full name, address, the name or a description of the goods ordered, and your order reference number.

12.2. If you have already received the goods, you are entitled to cancel your contract within seven working days starting from the day after you receive them, provided your cancellation is submitted in writing and acknowledged by us. Your cancellation notice must be sent via the contact methods in clause 12.1 and must include your name, address, a description of the goods, and your order reference number. Upon receipt, we will provide return instructions. Goods must be returned immediately at your own cost and risk, unless we opt to collect them, in which case we will notify you of the collection date and deduct the cost from any refund. Goods must be returned in their original condition and packaging, with the original invoice enclosed. You must take reasonable care of the goods while in your possession. Failure to do so may affect your entitlement to a refund.

12.3. You may cancel a service and receive a refund within seven days of placing your order unless you have agreed for the service to begin within that period, your test or appointment has been booked within seven days, or you have downloaded digital materials. If any of these apply, you will not be entitled to cancel. Refunds for training and testing will not be issued more than six months after the purchase date. Cancellations must be submitted via the contact methods in clause 12.1, quoting your full details and order reference. Postal notices must arrive within the seven-day period.

12.4. Ongoing (non-fixed term) services can be cancelled within seven days of purchase for a full refund. If the service has already commenced, you may cancel by providing 52 weeks’ written notice via the contact methods outlined above, including your full details and reference number.

12.5. You do not have a right to cancel if:

• You agreed that services could begin during the cancellation period;

• The goods are bespoke, personalised, or perishable;

• You have unsealed or downloaded audio/video/software where a demo was available;

• The contract is for newspapers, magazines, or periodicals.

12.6. You are entitled to a full refund (including delivery charges) if the goods are damaged or faulty on delivery or sent in error. Refunds will not be issued where damage has occurred after delivery or goods have been misused or used contrary to instructions. Goods must be returned promptly. We may opt to collect and deduct the cost from your refund. You may request a replacement or credit note subject to availability. If product specifications change, we will offer a suitable substitute. If unsatisfied, you may return it. Claims must be made within five working days of delivery or fault discovery via the contact details in clause 12.1.

12.7. If we identify a pricing or description error before dispatch, we may cancel your order or offer you the option to proceed at the corrected price. If we cannot contact you within 14 days, the order will be cancelled. If the error is obvious and should reasonably have been recognised, we may cancel even after dispatch. In all such cases, a full refund will be issued in accordance with clause 12.8.

12.8. Returned goods will be inspected and refunds (if due) processed within 30 days via your original payment method. We may refuse a refund if goods are damaged post-delivery, misused, returned without original packaging, or returned outside permitted timeframes. Refunds for services will also be processed within 30 days but will not be issued if the service has already been used or delivered. Your statutory rights are not affected.

12.9. You may cancel or amend a Taxi Test, Training, combined Training and Test, Wheelchair Assessment, or In-Car One-to-One Training booking if:

• You cancel or request a change within seven working days of booking and the appointment is more than seven working days away; or

• You provide at least seven working days’ notice prior to the scheduled appointment.

12.10. Working days are Monday to Friday, excluding UK bank holidays. If the conditions above are not met, the booking is non-refundable and non-transferable. Refunds will not be issued more than six months after booking, even if the service has not been provided. If you are unwell on the day and the examiner or trainer deems you unfit to proceed, the session may be cancelled or rescheduled at our discretion. Fees may still be lost, though we will try to assist. Cancellation requests must be submitted via the contact details in clause 12.1, quoting all required details. Refunds will be processed in accordance with clause 12.8. We reserve the right to deduct admin or transaction fees. This policy supports effective resource planning and professional service delivery.

13. Complaints and Appeals Policy for Taxi and Diamond Tests

13.1. If you have a comment, concern, or complaint regarding any of the services provided by Diamond Advanced Motorists Ltd, including Taxi Tests and Diamond Tests, you may contact us through the following channels:

• Online: https://advancedmotoring.co.uk/help
• By Post: Diamond Advanced Motorists Ltd, 11 Gleneagles Court, Brighton Road, Crawley RH10 6AD

13.2. Appeals will only be considered in relation to administrative errors or irregularities that may have affected the outcome of the test. Appeals will not be accepted on the basis of disagreement with the examiner’s judgement or how the test was conducted.

13.3. Valid grounds for appeal may include:

• The candidate was tested for the wrong category (e.g. Diamond Elite instead of Diamond Standard)
• A confirmed booking or payment was not properly processed, resulting in a missed or cancelled test
• The candidate’s result was incorrectly recorded or communicated in error
• Evidence of examiner misconduct or a breach of professional standards (e.g. discriminatory behaviour)

13.4. The following are not valid grounds for appeal:

• Disagreement with the examiner’s professional judgement
• In the candidate’s opinion a fault was marked unfairly
• The candidate feeling unwell before or during the test
• A manoeuvre not being included during the drive
• The test being shorter than expected
• Mistakes made by other road users impacting the candidate’s performance
• The Diamond Test Report was not fully completed

13.5. If an appeal for a Taxi Test or Diamond Test is successful, the test result will not be changed. However, the candidate may be offered a free retest or a refund of the test fee.

13.6. If an appeal for a Taxi Test or Diamond Test is unsuccessful, the candidate must book and pay for a new test.

13.7. By booking and taking a Taxi Test or Diamond Test, candidates agree to abide by this complaints and appeals policy.

13.8. Dashcam footage will not be accepted as evidence or support for any complaint or appeal and is not a valid basis for challenging the conduct, result, or performance of a Diamond Test, trainer, or examiner (see clause 19.8).

14. Intellectual Property

14.1. The content of the Website is protected by copyright (including design copyrights), trademarks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks utility models, semi-conductor topography rights, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to DIA (Int.) Limited (trading as DIA) or Diamond Advanced Motorists Ltd, moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world) and you acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors.

14.2. You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited.

14.3. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy, or distribute or use for commercial purposes any of the materials or content on the Website.

14.4. You acknowledge that any other use of the material and content of this Website is strictly prohibited, and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works from such material and content.

14.5. No licence is granted to you in these Conditions to use any of our trademarks or those of our affiliated companies.

14.6. Products sold by Diamond and Website content may be subject to copyright, trade mark or other intellectual property rights in favour of third parties. We acknowledge those rights.

15. Website Use

15.1. You are permitted to use the Website and the material contained in it only as expressly authorised by us.

16. Liability and Indemnity

16.1. Notwithstanding any other provision in the Conditions, nothing will affect or limit your statutory rights; or will exclude or limit our liability for: 16.1.1. Death or personal injury resulting from our negligence. 16.1.2. Fraud or fraudulent misrepresentation. 16.1.3. Action pursuant to section 2(3) of the Consumer Protection Act 1987. 16.1.4. Any matter for which it would be unlawful for us to exclude or attempt to exclude our liability.

16.2. The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties or guarantees, whether express or implied, statutory or otherwise (unless otherwise expressly stated in these Conditions or required by law) in relation to the information, materials, content or services found or offered on the Website for any particular purpose or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, timeliness, performance, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom.

16.3. We will not be liable if the Website is unavailable at any time.

16.4. We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.

16.5. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage resulting from action taken in reliance on material or information contained on the Website.

16.6. We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses trojans, worms, logic bombs, keystroke loggers, spyware, malware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted or sold on the Website or from any website linked to it.

16.7. We will use all reasonable endeavours to carry out our obligations within a reasonable period but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so.

16.8. We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent misrepresentations) or otherwise for: 16.8.1. Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings and any other consequential loss); or 16.8.2. Any loss of goodwill or reputation; or 16.8.3. Any special or indirect losses; or 16.8.4. Any loss of data; or 16.8.5. Wasted management or office time; or 16.8.6. Any other loss or damage of any kind suffered or incurred arising out of or in connection with the provision of any matter under these Conditions and/or the Contract and/or the use of this Website or any aspect related to your purchase of the Products even if such losses are foreseeable or result from a deliberate breach of these Conditions by us that would entitle you to terminate the Contract between us or as a result of any action we have taken in response to your breach of these Conditions. Without prejudice to the terms of this clause and if we are unable to rely upon it, our liability for all and any losses you suffer as a result of us breaking the Contract, whether or not deliberate, including those listed in clauses 16.8.1 to 16.8.6, is strictly limited to the purchase price of the goods you have purchased.

16.9. You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Conditions by you, or any other liabilities arising out of your use of the Products or this Website or any other person accessing the Website using your personal information with your authority.

16.10. This clause does not affect your statutory rights as a consumer, nor does it affect your contractual cancellation rights.

17. Force Majeure

17.1. We shall have no liability for delays or failures in delivery or performance of our obligations to you resulting from any act, events, omissions, failures, or accidents that are outside of our control (‘Force Majeure’), which, without limitation, include: 17.1.1. Strikes, lockouts, or other industrial action. 17.1.2. Shortages of labour, fuel, power, raw materials. 17.1.3. Late, defective performance or non-performance by suppliers. 17.1.4. Private or public telecommunication, computer network failures or breakdown of equipment. 17.1.5. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. 17.1.6. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or extreme weather conditions. 17.1.7. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 17.1.8. Acts, decrees, legislation, regulations, or restrictions of any government. 17.1.9. Other causes, beyond our reasonable control.

17.2. Our performance will be deemed to be suspended for the period that the event of Force Majeure continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to minimise any delay caused by Force Majeure or to find a solution by which our obligations may be performed despite the Force Majeure event. We shall promptly notify you of any Force Majeure event giving details of it and (where possible) the extent and likely duration of any delay.

18. Complaints Procedure

18.1. If you have a comment, concern, or complaint about any of Diamond services you have purchased from us, please contact us at https://advancedmotoring.co.uk/help or by post at Diamond Advanced Motorists Ltd, 11 Gleneagles Court, Brighton Road, Crawley RH10 6AD.

19. Additional Terms and Conditions for Specific Services

19.1. Taxi Tests

19.1.1. If you are currently working for a local authority and require a taxi test, ensure you are removing your licence plates for the purposes of the test. It is your responsibility to check the bylaws and legal requirements of taking a taxi test and displaying licence plates. Please remove L plates before a test or assessment. 

19.1.2. During the test, the assessor will ask you to:

• Stop at the side of the road as if you were picking up or dropping off passengers.
• Carry out 2 reversing exercises, one where you will be asked to turn the vehicle around to face in the opposite direction (taxi manoeuvre).
• Drive for approximately 10 minutes independently following road signs or directions.
• A possible emergency stop.

19.1.3. You will pass the taxi driver test if you make 9 or fewer driving faults and no serious or dangerous faults.

19.1.4. You will pass the advanced taxi driver test if you make 6 or fewer driving faults and no serious or dangerous faults.

19.1.5. Where a Taxi Test, training session, wheelchair assessment or other licensing-related service is undertaken in connection with a local authority licensing application, renewal or requirement, Diamond Advanced Motorists may share relevant information with the applicable licensing authority. This may include your name, booking details, attendance information, assessment or test results, test reports, certification status and other information reasonably required by the licensing authority in connection with your licensing application or requirements. By booking or undertaking the relevant service, you acknowledge that this information may be shared with your licensing authority for these purposes, where appropriate and in accordance with applicable data protection legislation and our Privacy Policy.

19.2. Wheelchair Assessments

19.2.1. If you are taking a wheelchair assessment, please ensure you have a wheelchair accessible vehicle. A wheelchair will be provided by the examiner for you to demonstrate safe loading and unloading procedures. There is no practical driving on this assessment. 

19.2.2. During the assessment, the assessor will ask you to load and unload a wheelchair into the accessible vehicle (the examiner will provide a wheelchair only, no car is provided). The examiner will assess the overall delivery of safely loading, securing, and unloading a wheelchair into an accessible vehicle.

19.3. In-car Training Session One-to-One

19.3.1. One of our Diamond examiners will contact you within 5 working days (Monday–Friday) to discuss your training needs. You cannot be trained and tested by the same person.

19.3.2. Training sessions are 60 minutes long and are tailored by the trainer to suit the customer’s needs. Training may take place either in the candidate’s own vehicle or, subject to availability and prior agreement, in the trainer’s vehicle.

19.3.3. Where training takes place in the candidate’s own vehicle, the vehicle must be roadworthy and have valid insurance covering the use of the vehicle for the purposes of the training session. The vehicle must also have a valid MOT certificate and valid road tax. If in doubt, candidates should check with their insurer before the session.

19.3.4. If the candidate’s vehicle does not meet the required standards or is deemed unsafe by the trainer, the training session may be cancelled and rescheduled. Additional charges may apply.

19.4. Examiner Course

19.4.1. All Diamond examiners must complete and pass a 3-day Diamond examiner course to gain the qualification to be able to assess and test. The course consists of a classroom day, followed by 2 days on-road training at our head office in Crawley. A further one-day course is required to qualify and test to elite level on the car side, and the initial 3-day course qualifies an examiner to test occupational drivers only. Motorcycle examiners, if successful, qualify to elite level after completing the 3-day course. 

19.4.2. All candidates must:

• Hold full and current Approved Driving Instructor registration (ADI) or equivalent motorcycle qualification.
• Be a current DIA member whilst an active Diamond examiner to ensure appropriate Professional Indemnity and Public Liability Insurance is in place.
• Have completed a Diamond Elite test within the last 3 years. If candidates have not yet completed this test, it can be arranged at the course booking stage using the unique order number supplied. 19.4.3. Once qualified, work is not guaranteed and will depend on various reasons, including contractual and local authority demand for occupational testing. If an elite test certification has lapsed or DIA membership is not current, an examiner can be taken off the Diamond register and will not be able to conduct assessments or tests for Diamond. 19.4.4. All bookings must come through the official Diamond website, including additional training. Examiners need to invoice Diamond to receive payment for training, assessing, and testing at the end of each month. 19.4.5. All examiners must adhere to the Diamond code of conduct. Procedures and policies form part of the training and qualification process and are given in writing to all examiners once qualified.

19.5. Advanced and Elite Tests – Car

19.5.1. The Diamond advanced car test lasts for 60 minutes on a variety of roads, including where possible motorways, rural roads, and built-up areas. You will be asked to complete 2 reversing/slow-moving exercises, and a possible emergency stop. There will be a 10–15-minute element of independent driving. To pass the advanced test, you must not accumulate more than 6 driver faults and no serious or dangerous faults. 

19.5.2. Although the Diamond advanced car test does not completely mirror the current part 2 qualifying car test, it does allow you to reach the same standard required in the form of a ‘mock test’ and it will help you to establish if you have reached a good standard to be able to take the DVSA part 2 qualifying test. 

19.5.3. Diamond tests have the same marking system as the DVSA, which will therefore identify any areas of weakness you may need to address. 

19.5.4. The Diamond elite car test lasts for 90 minutes on a variety of roads, including motorways, rural roads, and built-up areas. You will be asked to complete 2 reversing/slow-moving exercises and a possible emergency stop. There will be a 15-minute commentary drive. To pass the elite test, you must not accumulate more than 2 driver faults and no serious or dangerous faults. The 2 faults must not be given in the same box and if you accumulate no more than 6 driving faults you will be issued with an advanced test certification. 

19.5.5. Your result will be given at the end of a Diamond car advanced or elite test. A brief explanation of the faults will be given by the examiner and a full report, together with certification if successful, will be emailed after 72 hours and once the test is completed. Driving licence details will be needed to verify any certification. Certificates and test reports are kept digitally for 5 years at Diamond head office and are valid for 3 years. 

19.6. Advanced and Elite Tests – Motorcycle

19.6.1. The Diamond advanced motorcycle test lasts for 60 minutes on a variety of roads, including where possible motorways, rural roads, and built-up areas. You will be asked to complete 2 reversing/slow-moving exercises, and a possible emergency stop. There will be a 10–15-minute element of independent riding. To pass the advanced test, you must not accumulate more than 6 rider faults and no serious or dangerous faults. 

19.6.2. Although the Diamond advanced motorcycle test does not completely mirror the current part 2 qualifying motorcycle test, it does allow you to reach the same standard required in the form of a ‘mock test’ and it will help you to establish if you have reached a good standard to be able to take the DVSA part 2 qualifying test. 

19.6.3. Diamond tests have the same marking system as the DVSA, which will therefore identify any areas of weakness you may need to address. 

19.6.4. The Diamond elite motorcycle test lasts for 90 minutes on a variety of roads, including motorways, rural roads, and built-up areas. You will be asked to complete 2 reversing/slow-moving exercises and a possible emergency stop. There will be a 15-minute commentary ride. To pass the elite test, you must not accumulate more than 2 rider faults and no serious or dangerous faults. The 2 faults must not be given in the same box and if you accumulate no more than 6 riding faults you will be issued with an advanced test certification. 

19.6.5. Your result will be given at the end of a Diamond motorcycle advanced or elite test. A brief explanation of the faults will be given by the examiner and a full report, together with certification if successful, will be emailed after 72 hours and once the test is completed. Riding licence details will be needed to verify any certification. Certificates and test reports are kept digitally for 5 years at Diamond head office and are valid for 3 years. 

19.7. Car and Motorcycle Training Sessions

19.7.1. One of our Diamond examiners will contact you within 5 working days (Monday-Friday) to discuss your training needs. You cannot be trained and tested by the same person. For car training sessions, these are undertaken in a trainer’s vehicle, and you must comply with the school’s terms and conditions for training to take place. Training sessions are 60 minutes long and are tailored by the trainer to suit the customer’s needs. 

*Please note some tests are observed by quality assurance staff.

19.8. Dashcam Use During Diamond Tests and Training

19.8.1. Permission to Use Dashcams

Dashcams may be used in the candidate’s vehicle during a Diamond Test or Diamond training session, provided they comply with the conditions set out in this clause 19.8.

19.8.2. Camera Position and Recording Restrictions

(a) Dashcams must be positioned to face outward only, recording the road and surroundings.

(b) The dashcam must be securely fixed to the windscreen and positioned so that it does not obstruct the view of the driver or the front seat passenger.

(c) Internal recording is not permitted. The camera must not film inside the vehicle or capture the examiner, trainer, or candidate.

(d) Audio recording must be disabled for the entire duration of the test or training session.

19.8.3. Use and Distribution of Recordings

(a) Any visual footage captured during a Diamond Test or Diamond training session is for the candidate’s personal use only.

(b) Candidates must not publish, share, or distribute any visual or audio material recorded during a Diamond Test or Diamond training session in any form, including online or via social media.

(c) Dashcam footage cannot be used as evidence or support for any complaint or appeal regarding the conduct, result, or performance of a Diamond Test, trainer, or examiner.

19.8.4. Compliance, Enforcement, and Consequences

(a) It is the candidate’s responsibility to ensure that any dashcam in use complies fully with this clause 19.8 before the start of the test or training session.

(b) Where a dashcam does not comply with these requirements, the candidate must disable, remove, or reposition the device immediately when instructed to do so by the examiner or trainer.

(c) Failure or refusal to comply with an instruction relating to dashcam use, or the discovery of unauthorised recording at any stage, may result in the test or training session being terminated immediately and without refund.

(d) Serious or deliberate breaches may be recorded and may result in refusal of future Diamond services.

19.8.5. Data Protection

(a) Diamond Advanced Motorists Ltd, its assessors, and trainers accept no responsibility for any footage recorded, stored, or distributed by the candidate.

(b) All recordings remain the sole responsibility of the candidate under applicable data protection and privacy laws.

20. On Completion of the Test

20.1. Once your test is completed, your details will be emailed to head office, and you will receive a test result within 72 hours (Monday-Friday). If you are successful, you will receive an email copy of our test report and a Diamond certification on verification of your driving licence number. If you are not successful, you will receive the test report together with an explanation of the faults. Under no circumstances will you be given a test result on the same day. This is to protect the examiner’s safety in line with our safeguarding policy.

20.2. Certificates and test reports are kept digitally for 5 years at Diamond head office.

20.3. Incomplete, Lost or Illegible Test Report Forms. In the event that a test report form is incomplete, lost, damaged, or illegible—such that it cannot be reliably used to confirm the test outcome—Diamond Advanced Motorists Ltd reserves the right to consult the examiner who conducted the test for clarification. The examiner’s confirmation will be considered final and binding. The result confirmed by the examiner will stand as the official outcome of the test.

Clients acknowledge that under such circumstances:

•  The examiner’s verbal or written confirmation will take precedence over any partially completed or missing documentation.
•  A copy of the test report will be reproduced after clarification, based on the examiner’s account, and shared with the client as the final record of the assessment.
•  Test results cannot be contested or appealed due to missing, damaged, or illegible forms.
•  No refunds, free retests, or rescheduling will be offered on the basis of missing or unusable paperwork.

21. General

21.1. We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.

21.2. All prices and descriptions supersede all previous publications. All product and service descriptions are approximate.

21.3. Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.

21.4. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.

21.5. All Contracts are concluded and available in English only.

21.6. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.

21.7. A waiver by us of any default shall not constitute a waiver of any subsequent default.

21.8. No waiver by us of any of these Conditions or of any other term of a Contract shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 3.

21.9. Any Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

22. Governing Law and Jurisdiction

22.1. The Products and the Website is controlled and operated in the United Kingdom.

22.2. Every purchase you make shall be deemed performed in England and Wales.

22.3. The Conditions and any Contract brought into being, as a result of usage of this Website will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.